Yesterday, I emailed the following letter to my Representative and Senators. If you agree, more voices could only help.
Several times, I’ve tried raising this issue directly with the United States Postal Service, but not only can I not find anyone there who can help, I can’t even find someone who can direct me to someone who might have a clue. So perhaps you, as a member of Congress, can access the upper echelons of postal management, to suggest that this is a small piece of standard procedure that really needs to be changed.
The issue is the touch screen at each clerk’s window. Every time I go to the window to mail a package, the clerk asks “is there anything liquid, fragile, hazardous, etc., in this package?” But they can not accept me responding to them; I have to touch the screen to say “no.” The same screen that the previous customer was drooling on, and the customer before sneezed at, and I have no idea when last the screen was washed.
Everything else in the post office recognizes the current pandemic: the clerks wear masks and gloves, there are decals on the floor marking six-foot distances between customers, there’s a sign on the door saying “no more than 10 people in the lobby at one time; if you’re #11, please wait outside.” But there’s this touch screen that they insist—for no good reason except that the system requires it—every single customer must touch. Touching the screen to say “no,” and then again to say “yes, give me a printed receipt,” adds nothing to the postal experience. It doesn’t make anything more secure, doesn’t make anything more efficient, but it surely does help spread germs and virus.
Can you please look into having the USPS change this useless, and potentially dangerous, customer experience?